In Dealership Changes

Sanitation Changes - Our employees have increased their focus on disinfecting high-touch surfaces within our offices and dealership. Additionally, we have implemented an hourly cleaning schedule.  During this time, a staff member is carefully disinfecting lounge furniture, tables, door handles and countertops.  Furthermore, we have secured extra supplies of alcohol wipes, hand sanitizers, gloves and disinfectant spray.  If you are visiting our dealership and would like to use any of these items, please ask. 

Greetings - We have advised all employees to suspend handshakes and physical contact with our guests.  This is difficult for us as we normally greet our guests with a handshake and smile.  Rest assured though, we will all still abide by the "Golden Rule" of acknowledging all customers we see and greeting them with a BIG smile. 

Your Vehicle - We have enhanced our vehicle protection process within service and Quick Lane.  In addition to using seat covers and mats, we are following a detailed vehicle sanitation process of thoroughly wiping down the steering wheel, arm rest, gear shift, interior and exterior driver's side window, as well as interior and exterior door handles.  All team members and technicians are advised to wear gloves when handling customer vehicles. 

Loaner Vehicles - Loaner vehicles will be thoroughly cleaned and sanitized using proper cleaning materials after each use.

Snacks - During this time, our dealership has made the decision to not provide donuts as customer amenity in service and Quick Lane.  We will now provide pre-packaged snacks. 

 

Available Services to Better Service Our Customers

Test drive any of our New Ford, Lincoln or Preowned inventory from the comfort of your home or business.  Select a vehicle from our website and one of our Certified Sales Consultants will bring it to you.  We will be able to appraise your trade and provide you with our no-hassle sales price on site.  By appointment please. (Click here to make an appointment)

We are committed to doing our part in limiting the spread of COVID 19.  Through the end of April we are offering COMPLIMENTARY PICK UP AND DELIVERY for all service customer repairs including Quick Lane.  We will pick up your vehicle and return it to your residence or place of business after all service work has been completed.  By appointment please.  (Click here to make an appointment.)

There is no doubt that this is a time of great uncertainty.  As more information becomes available, we will continue to examine our dealership processes to best serve our employees and customers during these unprecedented times.  While we are unsure exactly what the future may hold, we are committed to providing a safe environment for all. 

 

Sincerely,

Lacy Adams

General Manager